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moose jewelry wholesale Legal analysis: 1. Consultation with the operator; 2. Consumer the consumer association to mediate; 3. Calculate to the relevant administrative department; 4. Filution agencies for arbitration according to the arbitration agreement reached with the operator; If the case is complicated or has doubts about this, it is recommended that you call a lawyer in order to analyze in detail, and if necessary, you can entrust a lawyer to intervene in rights to protect your losses.
Legal basis: Article 25 of the Consumer Rights Protection Law of the People's Republic of China in Article 25 of the operator uses the Internet, television, telephone, mail order and other methods to sell goods. Consumers have the right to be within seven days from the date of receipt of the goods. Returns, and there is no need to explain the reason, except for the following products:
(1) Consumers set;
(2) Fresh and easy to rot;
(3) Online download or consumers Digital products such as audiovisual products, computer software;
(4) newspapers and journals delivered.
Except for the goods listed in the previous paragraph, other goods that are not suitable for returning the goods according to the nature of the product and the consumer are not suitable for returning the goods when they buy. Consumer return products should be intact. The operator shall return the commodity price paid by the consumer within seven days from the date of receiving the return of the goods. The freight of the return of goods shall be borne by consumers; if the operator and consumer have another agreement, it shall be according to the agreement.